GoGo Ride Privacy Policy

Effective Date: September 12, 2025
Last Updated: September 12, 2025

GoGo Ride (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application, website, and related services (collectively, the “Services”).

By using GoGo Ride, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• a. Personal Information
  • Name, phone number, email address, date of birth.
  • Payment details (collected and processed securely by third-party payment providers such as GoPay).
  • Government-issued ID (for drivers, required for verification).
• b. Ride Information
  • Pickup and drop-off locations.
  • Ride history and transaction records.
  • Communication between riders and drivers.
• c. Device & Technical Information
  • Mobile device ID, operating system, and app version.
  • IP address, browser type, and usage analytics.
  • Crash reports and performance data.
• d. Location Data
  • Real-time GPS location for providing rides, navigation, and safety monitoring.

2. How We Use Your Information

• Provide, operate, and improve the GoGo Ride platform.
• Process payments securely through GoPay.
• Verify driver identity and eligibility (including background checks).
• Match riders with drivers and optimize routes.
• Send trip confirmations, receipts, and service updates.
• Provide customer support and resolve disputes.
• Enhance safety and prevent fraud or unauthorized activity.
• Comply with legal, regulatory, and safety obligations.

3. Sharing of Information

• With Drivers and Riders: To complete trips (e.g., sharing names, ratings, pick-up and drop-off points).
• With Third-Party Partners: Payment processors (GoPay, Plaid, etc.), background check providers, insurance partners, and cloud service providers.
• For Legal Reasons: If required by law, court order, or to protect the rights, safety, and property of GoGo Ride, our users, or the public.
• In Business Transfers: If GoGo Ride undergoes a merger, acquisition, or sale of assets.

4. Data Retention

We keep your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us at: privacy@gogoride.app.

6. Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and restricted access. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

GoGo Ride does not knowingly collect personal information from individuals under the age of 18. If we learn that a minor has provided personal information, we will delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the “Last Updated” date. Continued use of the Services after updates means you accept the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
GoGo Ride Privacy Team
Email: privacy@gogoride.app
Website: www.gogoride.app